Sales & Teleselling Information

Predictive Dialers - Human Interaction Maximized


Predictive dialers are many steps removed from their predessors, the automatic dialers of the past. Whereas automatic dialing allowed callcenter agencies to dial numbers quickly and efficiently, predictive dialing also processes and makes use of a whole range of information, linking callers to live voices every single time. In fact, with predictive dialing, agents' 'talk time' has increased from an average of twenty minutes per hour to fifty minutes per hour. This is a fabulous rate of improvement - instead of wasting more than half of their time on listening to busy signals and answering machine messages, agents now spend the majority of their time engaged in producting interaction. The dialer also manages the line to agent ratio by pacing the call rate at the desired level. In this way, quotas are met, and agents are neither idle nor overwhelmed. In other words, because the hardware and software does its job, agents are able to spend much more time doing theirs. And of course, increased contact time means that the center's goals are reached much more quickly.

In many ways, it is still true that the real value of a call center depends on its 'human capital' - the agents who interact with clients and potential clients. The more the center's human capital is brought to the forefront, the more everyone benefits. The aim of technology, therefore, is to maximize the time that agents are able to spend doing what only they can do - conversing, communicating, interacting. Predictive dialing and other call center technology represents a perfect symbiosis between person and machine.

A predictive dialing system is able to keep track of which agents are available, while monitoring the responses to the outgoing calls that it makes. Numbers that are busy, disconnected, fax lines, or calls that are answered by machines or voicemail systems are not connected to an agent. Only the calls that are answered by a live voice are put through to an agent, which means that the agent spends almost all of his or her time on the line with a live person. Facilitating and maximizing talk time is the goal of every call center.

The hidden benefit in all this is the fact that the agent is much less likely to get bored or disheartened. Human contact is important to everybody, and particularly to those who select careers that highlight communication. Many of the agents who choose to work in call centers are there precisely because they are attracted to the work due to the fact that they have excellent communication skills and enjoy interacting with people. An endless stream of answering machines or busy signals is bound to frustrate them. When they are able to spend fifty minutes out of each hour actually interacting with clients, however, the agents find that time goes by much faster and their workday is more varied and interesting. Furthermore, they know that their skills are valued, and that their company supports them by investing in the appropriate technology.

Predictive dialing technology is improving all the time. One problem that we occasionally still encounter is a short lag between the time the outgoing call is answered and the time the agent gets on the line. Generally, this is only a matter of a few seconds, and some systems play a short recorded message during this time. Nevertheless, any sort of lag time increases the possibility that the potential client will become confused, and that part of the agent's talk time will be spent sorting out the confusion. There is also the chance that the client may hang up. Therefore, measures are being taken to speed up voice connects and minimize this lag time to the point where it may become imperceptible.

Predictive dialing has revolutionized call centers, and has the potential to continue doing so. Calls are made much more efficiently, employees are happier, and the goals of the call center are likely to be me much faster. Now that this technology is readily available (and improving all the time) it would be almost unthinkable for any sizable call center not to invest in predictive dialers.

Prodialing strives to provide concise information concerning the high tech arena of callcenters, including predictive dialers, inbound/outbound, IVR and much, much more. See our website at ProDialing.com (http://www.prodialing.com).


MORE RESOURCES:
Business:Sales Teleselling Articles from EzineArticles.com
11/06/2017 03:53 PM
How to Cold Call As a Staffing Sales Executive
If you don't believe that cold calls work in 2017 then stop reading this article and get back to email. Cold calling still works in a BIG way. Here's why and here's how to make an effective cold call in staffing.
10/09/2017 01:58 PM
Get Your Sales Pipeline Right - Questions to Ask Before You Hire a Telemarketing Company
Sales forecasting is of the utmost importance to almost any sales driven business, because it enables business leaders to formulate an understanding of how their organisation will perform in the coming weeks and months. This, in turn, allows them to make important decisions with at least some idea of what the future holds. Unfortunately, there is one major issue with sales forecasting: many businesses struggle with it.
08/28/2017 11:00 AM
What Single Phrase Increases Salespeople's Phone Appointments by 12% to 44%?
If you use the phones in a selling situation this is a must read. See how by just adding a couple easy words to your phone conversation you can significantly increase your selling success. If you make appointments with prospects this simple secret can give you a fast raise.
05/24/2017 02:06 PM
Specific Strategies to Empower Your Call Center Business
In this article, I had presented some ideas about the empowerment of call center business. It is quite a task to systematically deliver excellent customer service while cutting down additional costs. For the providence of customer satisfaction, companies should use some specific strategies like use of social media, empower the employees and use new call center software.
02/17/2017 10:56 AM
Telemarketing? Try These Tips For An Effective Phone Call
The goal of a telemarketing script is to convey messages over the telephone. When someone receives a sales letter or literature, they can read it over and over and focus in on certain portions of the material. With telemarketing, however, we have one chance to make an impression and we have to work quickly.
11/29/2016 04:17 PM
Call Center Services - Generate Better Revenue By Satisfying Your Customers
How to generate better profits? This is a question that keeps echoing in the mind of every businessman because there are competitors, who are more than willing to abate their profits.
06/17/2016 08:59 AM
Anatomy of a Stellar, Strategic Sales Call
In the sales field, there are many different ways to generate a sales lead. The method that is most difficult to close a sale is phone calls.
06/10/2016 07:45 AM
Voice Mail: 5 Proven Techniques That Get Your Calls Returned!
If you're struggling to get your voice mails returned, then you're not alone. Industry stats show that less than 10% of voice mails to new prospects are returned. Because of this, finding the right voice mail message, and knowing a few proven techniques, can be the key to not only making contact with those hard to reach sales leads, but also in developing relationships and getting new accounts.
02/04/2016 12:15 PM
Managing Your Working Day in Inside Sales
If you work in Inside Sales, dealing with inbound and outbound calls, Skype requests and instant messaging, then you need to have firm control over managing your day. This article takes a look at how you can do this more effectively using Microsoft's Outlook or Office 365 package. Naturally, your CRM may do all this for you, but I work with hundreds of companies who still rely on Outlook for email communications, calendar and tasks or who have Outlook linked into their CRM.
01/15/2016 12:49 PM
Cold Calling Never Died, and Never Will
I always chuckle to myself when I read or hear someone proclaim "the cold call is dead". I can assure you that, to those who do proclaim such doom and gloom, the cold call was never alive! Cold calling has nothing to do with "cold", and those who have built and continue everyday to build their businesses, utilizing this fundamental skill, are in an elite club.
01/07/2016 12:02 PM
Telemarketing: The Cost Effective Advertising Method Without Falsifying Actual Facts
When a company begins marketing, it's not the product or service that is being marketed. Rather it's the attribute of the product that consumers purchase. When Telemarketing Services take place, the focus on brand name and quality is what helps. The Outbound Telemarketing Team must know this.
11/17/2015 07:53 AM
How to Use Tie Downs to Build Momentum
It's critical for you to begin using more of the tie downs during every conversation. Remember, the more you can get your prospect talking, the more you'll learn what it will take to close them.
10/19/2015 08:30 AM
7 Tips to Enhance the Productivity of Your Sales Executives
Buying a cell phone number list and installing a contemporary call center software is not enough to enhance the productivity of your sales agents. The reason is that, though, these tools do reduce the manual work of your sales professionals, they cannot render the required human touch; inspiration and motivation that managers provide. This article talks about seven 7 tips good to go when boosting the productivity of your sales executives.
10/16/2015 04:32 PM
WOOOO! Gonna Make Some Cold Calls Today!
The discipline of dedicated prospecting... I am a fan of cold calling. There I said it.
10/09/2015 07:37 AM
Do's and Don'ts of Cold Calling
Cold calling can be very effective, but all too often, the sale is hindered by poor cold calling etiquette. As a result, prospects are turned off by the sales call, instead of being interested in your product. If you want your telemarketing list to live up to its full potential, try to educate your sales representatives and make sure they don't commit any of these cold calling mistakes.
09/09/2015 02:01 PM
How to Cold Call Properly
Cold calling can be one of the most effective techniques a salesperson can employ. So why is it that so many salespeople are terrible at cold calling? Check out a few of the worst behaviours bad cold callers exhibit and avoid these at all costs!
07/28/2015 11:31 AM
10 Futurist Technology Predictions for Inside Sales Teams
What is AI? AI stands for Artificial Intelligence. I prefer automated intelligence. It's already with us in many forms. Artificial Intelligence is the intelligence exhibited by machines or software.
07/23/2015 04:11 PM
How to Generate High Quality Telephone Sales Appointments and Sales Leads
Nothing happens until a cold lead is converted into a warm sales lead, until that first contact is made with the prospect, until the prospect can be qualified, an appointment booked or a sales made... that's why the ability to generate high quality telephone appointments and sales leads is vital. This report gives you a 6 step staged process that anyone involved in sales, business development or marketing can follow to build a strong and solid sales diary as well as a highly qualified sales pipeline. It also gives you insight into how to deal with the most common objections encountered during this crucial stage of sales and business development, so your sales and lead generation efforts don't get derailed as easily as they might. Follow this proven 6 step process and you'll see how making sales appointments by telephone, qualifying prospects and filling the sales diary will be easier, faster, less stressful and more focussed. If you've ever looked at the sales diary or your sales funnel and found it lacking qualified leads and opportunities, you should read this article. I've written this in a way you can share directly to your sales team, your colleagues.
06/30/2015 12:32 PM
How To Retain The Telemarketers For a Longer Period Of Time
Enter each prize sweepstakes or challenge conceivable. Permit the patron to contact you with unique offers, and give your telephone number.
06/25/2015 03:55 PM
Our Top 5 Tips on Choosing the Right Telemarketing Company
Telemarketing is an important element in the sales & marketing strategies of many companies and organisations. It can be within budget of even small business now that the market has become so competitive, but it is very important to select a company that is able to provide you with the service you require.
06/04/2015 12:54 PM
What Is There in Telemarketing?
Marketing is how you communicate with your prospective clients with the goal of selling your product or service to them. Selling the feature of your product or service is a key aspect of management. But closing a deal that leads to a sale is definitely the best part of marketing especially in telemarketing.
06/04/2015 07:44 AM
Some Tips On How To Have A Successful Not-For-Profit Telemarketing Campaign
There are ways for you to ensure the success of a non-profit telemarketing campaign though. By following the tips below, you can achieve your goals for your charitable project or organization.
06/02/2015 03:45 PM
Final Expense Sales By Phone - Does It Work?
More final expense agents are expressing interest in final expense sales by telephone. Discover the truth behind final expense sales by phone and whether or not it really works.
05/22/2015 11:29 AM
Salient Features of Fixing Appointments With Professionals of Telemarketing
In order to launch a particular product or services one needs to organize an informative seminar. This seminar elaborates the details of products or services manufactured by an organization to reach them to the potential customers. A skilled professional helps to fix appointment with the telemarketing experts. A skilled telemarketer will guide you in the right way while helping you to achieve the desired goals in an effective manner.
03/10/2015 02:16 PM
Is Your Phone Sales Opening Cliched?
Reaching decision makers by phone is hard enough. We need to make sure that once we are speaking with them, we are able to hold their interest. Let's avoid becoming a talking cliche.
02/27/2015 09:08 AM
Lead Generation for Small and Medium Sized Businesses
Lead generation is considered to be one of the most essential parts of business, everyone regularly receives emails on the secrets of how to generate thousands of leads, however there is one proven method of doing it, and that is tele-calling lead generation. This is a tried and tested method used by numerous organizations to generate fresh customer leads.
01/27/2015 07:00 AM
Why You Need Phone Scripts
So, should you learn and use well-crafted, real world responses that give you the best chance to succeed in the selling situations you get in day after day? Or should you continue to make things up as you go along, hoping that what you say will occasionally work while you keep wondering why sales seems so hard for you, but easy for the top producers in your office? Read on...
01/20/2015 09:56 AM
Telemarketing Companies Help Businesses Get A Niche In The Competitive Market
Telemarketing is a process of direct marketing in which telecallers make telephone calls to prospective customers in order to solicit them for buying a range of consumers products and services. The telephone is a powerful tool that directly connects a seller to a buyer so that they can talk to each other and can make a common understanding concerning the buying and selling of products and services. Being the most interactive marketing medium, telemarketing allows telemarketers better opportunities to do the following: Answer your prospects questions Address their concerns Overcome their objections...
11/26/2014 04:10 PM
Can It Get Any Colder? Tips For Warming Up Those Frosty Cold Calls
Just about everyone that has ever worked in the business world has had the experience of making a cold call. Even the executives you target when you perform this dreaded task probably had to make them at some point in their careers. So why is it so hard and why do they call them cold calls? Read on for some tips that can be useful for anyone performing this dreaded task.
10/15/2014 08:30 AM
Direct Response Call Center - Handling Bulk Response With Efficiency
In order to handle the high volume of calls in direct response marketing, many businesses are opting for direct response call centers. Teaming up with a call center allows them to handle call volume spikes during peak hours, give better attention to customer satisfaction and find out whether there is some fault in their marketing strategy.
07/25/2014 03:26 PM
Why Traditional Telemarketing Fails.
Calling the wrong level. By this I mean the they work from the bottom to the top. Later in the book I will show you how it is much more powerful to work from the top-down.
07/08/2014 11:23 AM
3 Best Tips for Hiring Good Telemarketers
After being asked by many telemarketing managers and CEOs that are starting a telemarketing campaign to get the word out on a new product line or discount, or service- on how to really hire good telemarketers- we came up with this response. Please read below for some cool tips about hiring good telemarketers.
05/30/2014 08:58 AM
Surviving The Competition In The Telemarketing Industry
Below is an article on how to survive the intense competition in the telemarketing industry. I am sharing some ways of doing smart telemarketing.
04/29/2014 01:46 PM
Should Telephone Sales and Service Be Outsourced? 5 Reasons to Outsource and 5 Reasons to Avoid It
What should companies consider when they are thinking about hiring a telemarketing or call center partner? Here are the reasons for and against outsourcing outsource your telephone sales, lead generation, and customer service.
04/18/2014 10:31 AM
Twenty Telesales Tips
It's quite an awesome feat when you think about it. It requires a talented individual to be able to do that well. Here are 20 Tips to help you become a more effective tele-persuader...
04/16/2014 05:03 PM
6 Steps to a Successful Cold Calling Email Format
Emails can be a much more effective way to get in touch with your prospects than straight cold calling. Learn how to use email the right way to get prospects to read and respond to you!
04/09/2014 03:55 PM
If You Are Leaving A Voicemail Do It Right!
How often do you get a voicemail that you find hard to understand? How often do you get a voicemail that misses some critical information? Voicemails are an effective tool if used correctly, but they can be frustrating if they are done badly.
04/08/2014 12:53 PM
2013 Telephone Consumer Protection Act (TCPA) Changes: A Year in Review.
The US government is one of the largest publishers in the world, equivalent to a traditional $821 million business. Given the amount of financial activity within the government, not to mention the number of private businesses and enterprises subject to its decisions, it's no surprise how often its laws change and regulations updated. A significant rule update occurred in 2013 with the Telephone Consumer Protection Act, or TCPA.
02/10/2014 02:02 PM
Choosing the Right Outbound Contact Center Solution
Choosing an outbound contact center solution can be a daunting task, given the wide spectrum of product offerings, and the unfortunate number of pretenders playing in this space. Use this ten point checklist to start your evaluation process.
02/04/2014 02:00 PM
How Telemarketers Get Your Phone Number
Have you been getting a lot of telemarketing calls these days and ever wondered how is that these people get access to your personal or official phone numbers? Telemarketing calls can often be a worry or trouble when you are in the middle of something real important and telemarketers call you to check if you need to buy something of very little or absolutely no use to you at all! Here we tell you some of the methods with which telemarketers get access to your phone number.
01/08/2014 01:32 PM
Getting Back To The Basics In Business: Establishing Customer Relationships
A business revolves around its customers. Hence, the goal of every business should be to serve its clients, prioritize their satisfaction and resolve their concerns and issues at the earliest. With dozens of people to serve simultaneously, one often wonders how it would be possible to attend to all. An effective Customer Relationship Management strategy takes the guesswork out of it.
11/12/2013 10:08 AM
Hot Seating - Hot Topic!
Hot seating and desk sharing are a standard practice in most contact centres. Desk sharing is where contact centre agents have an assigned seat, but share the workspace with one or more people who work different shifts.
11/01/2013 09:19 AM
The Importance of Selecting a Good Business Database
A Good Business Database helps a company organize, stock, contact and provide information about customers and additional leads. It is very important to a company's growth since it gives access to their sales and marketing personnel to concentrate on specific targeted audiences and covert the database leads into potential sales. By having a good business database, the company can analyze existing client demographics and provide feedback on how to optimize their products and services.
10/30/2013 10:45 AM
Reduce Your Average Call Handling Time
Average call handling time (AHT) measures Contact Centre efficiency. A lengthy conversation can be unnecessary...
10/16/2013 09:19 AM
Phone Etiquette Tips for Telesales
Do you sell over the phone? Etiquette is crucial to effective telesales. We cover some basic tips to take into consideration when talking to prospects on the telephone.
09/30/2013 01:10 PM
What Forms of Marketing Do You Use to Attract New Customers?
In a world where we are all trying to get the attention of the customer through Direct Mail, Email Marketing, PPC, SEO, and Social Media it is apparent that one hugely important element in the marketing mix in converting prospects into customers is through Telemarketing. Telemarketing is still seen as one of the most cost effective tools, identifying your ideal target customers, cleansing that data to ensure you get the right individual, marketing to that said individual and then following up with telemarketing is a sure key way to convert more prospects into customers and win new...
09/20/2013 09:52 AM
One Easy Tip to Qualify Your Prospect in Cold Calling
Learn how to qualify your leads and only focus on the best prospects. Learn two simple ways to further qualify your prospect and save time talking to the right people.
09/20/2013 09:12 AM
How to Isolate the Objection and Close the Deal in Cold Calling
Learn how to close on objections and get the sale using this one simple technique. Also learn how to tie assumptive questions into your sales presentations to smooth over the sale.
09/18/2013 03:55 PM
How to Make Cold Calling Easy
Learn the one mindset that will unlock your cold calling skills. How to use negative experiences and rejection to accomplish your goals in prospecting.
08/01/2013 11:52 AM
Making Easy Money Through Telemarketing
Telemarketing is a good way to earn some easy money quickly, provided the company is legitimate and the purpose of the telemarketing calls are specific and not just aimed at calling random phone numbers from their database for selling something. This is a job that most youngsters prefer because the basic requirement from a telemarketing executive is good communication skills. Telemarketing is a hot profession among fresh graduates who have a flair for the required language and who possess a pleasant voice.


home | site map
© 2006