Networking Information

The 4 Actions of Awesome Hospitality


These Actions of Awesome Hospitality? will help you manifest the power of approachability through your organizational front porches.

AWESOME ACTION #1: Go Beyond the Door
My friend, Pastor Bob Farr of the St. Peters Church of the Shepherd, told me about a man he encountered after the worship service one Sunday. Bob went into the lobby to say goodbye to some of his members. He noticed a man standing along by the coffee kiosk, so he approached him. He introduced himself and thanked him for coming.

In a reserved tone the guest said, "You know Pastor, I've been coming to this church for the past 9 weeks. I know I'm shy and all, but not one time has anyone said hello to me."

"Really?" Bob asked, "You know, our staff works very hard to be hospitable and friendly to everyone - especially new members. I'm surprised nobody has approached you!"

"Well," he continued, "I am usually greeted at the door when I walk in, but that's it. Once I get through the lobby and into the service, I feel invisible. Anyway, this morning I told myself: today is the 10th and final time. It's my last chance. And if nobody says anything, I'm outta here. But, thanks to your hospitality beyond the door, I think I'll stick around."

Have you ever felt this way - like someone made the initial effort to extend hospitality but their willingness trickled away after a few minutes? It's kind of like ordering your food at a restaurant, getting the food delivered by your server, and never seeing her again until the check comes. (As if delivering the food was all that mattered.)

My good friend Shep Hyken, CSP who is a motivational speaker and author of The Loyal Customer and Moments of Magic, says that "someone's assessment of excellent service is measured in proportion to the amount of time you spend after what's basic, needed or expected." So not unlike "Going Beyond Hello" in the Attitude of Awesome Hospitality?, the first step in the Actions of Awesome Hospitality? is also Going Beyond - beyond the door, that is.

AWESOME ACTION #2: Talk to Strangers
One of the reasons we have difficulty going beyond the door and extending ourselves to The New Guy? is because we're afraid of talking to strangers. We live in a culture of fear that tells us strangers are different, so therefore they will hurt us. (Ironic, isn't it - hospitality means "the love of strangers.")

This fear has a way of manifesting itself into our actions. Take public speaking, for example. It's the number one most common social phobia of humans. Why? Because they're afraid of being negatively judged by others - and their performance is a reflection of that fear.

But do you know what the second most common social phobia among humans is? According to the Social Anxiety Association, it's talking to strangers. Lyn Lofland, in her book A World of Strangers, explained it perfectly: "Active avoidance of contact is constantly boosted by the fear of contamination from those are not like us."

Wow. Contamination. That's a powerful word. Combine that with our inherent fear of rejection - albeit by a person we don't even know - and it's no wonder people don't feel welcome at so many organizations!

But as the definition says, a stranger is someone with whom you have not yet been acquainted. So people make it out to be a lot scarier that it really is. And in the process of becoming an effective and engaging communicator one conversation at a time, you must have the courage to transform a stranger into a neighbor and neighbor into a friend. That's what hospitality is all about.

AWESOME ACTION #3: Dismiss Judgment
A few days before giving one of my Awesome Hospitality into Authentic Relationships? programs, I had dinner with my best friend (and mentor) William Jenkins. I asked him what he thought the major challenges to organizations were, to which he replied with this story:

"Every year when I used to teach high school English, the administration would send us our student lists about a week before classes began. Some teachers - the moment they got their lists - marched right back upstairs and spent the next hour making roll changes. They selected specific students they didn't want (or that didn't seem to belong) in their classes and switched them out.

I, on the other hand, took that time to get a cup of coffee! In fact, I didn't even look at my class list until the day classes began - because I was going to teach everybody the same.

Anytime someone new walks into the door, the room or the organization, dismiss your judgment about them. Even if they look like they won't fit in - they still deserve your hospitality. And it all starts with that first step onto someone's front porch.

AWESOME ACTION #4: Sacrifice Your Comfort
As I explained, the reason humans are so terrified of public speaking is because of the fear of being judged. But in addition to talking in front of scores of new faces, simply being in front of scores of new faces can be uncomfortable. And at every meeting of every organization, there's a good chance The New Guy? will experience this fear when they walk into their first meeting.

Let's take your Professional Association, for example. Imagine your monthly meeting takes place on a cold, winter morning at your local banquet hall. All the board members, staff and veterans show up a few minutes ahead of time at about 7:45 A.M. (They gotta get the closest seats and the hottest food!)

At 8:06, when the program begins and most people have already sat down to eat, in walks Aly, a newly registered member. She's already in a bad mood because she had to park seven blocks away. Huffing into a room full of strangers, hair out of place from the hike, she scopes out a place to sit. She feels terrible for showing up late and tries to be an inconspicuous as possible. To her dismay, there's only one seat left: the one all the way in the front of the room.

Aly reluctantly makes her way up to the front, turning as beet red as everyone watches her every move. Finally, after whispering an apology to the speaker she was so excited to hear, she sits down and takes out her notebook.

Has that ever happened to you before?

It's happened to me on a number of occasions. And not just because I have a non-existent sense of direction and couldn't arrive on time if my life depended on it, but also because members are often unwilling to sacrifice their comfort for someone new.

So if you've been a member of an organization for six months, a year or five years - you've already become accustomed to the group. You're all settled in. And you've had enough time to get comfortable. Now you must reinstate the Golden Rule for the sake of The New Guy? and temporarily sacrifice your comfort. Extend awesome hospitality to that one person who so desperately needs to feel welcome; because if you don't - they may never come back again.

And don't assume other people - Greeters or otherwise - will do this. If everyone assumes someone else will take action, nobody will take action. That's called diffusion of involvement.

Here some final Awesome Actions? you can use to ensure the comfort of new members:

  • Give up your seat in the back
  • Park as far away as possible
  • Bring someone new into your conversation
  • Don't buy a raffle ticket so they have a better chance of winning
  • Ask someone new to join your table
  • Invite them out with your group after the meeting
  • Allow the new person to talk as much as possible
  • 2005 All Rights Reserved.

    Scott Ginsberg is a professional speaker, "The World's Foremost Expert on Nametags" and the author of HELLO my name is Scott and The Power of Approachability. He helps people MAXIMIZE their approachability and become UNFORGETTABLE communicators - one conversation at a time. For more information contact Front Porch Productions at http://www.hellomynameisscott.com.


    MORE RESOURCES:
    Business:Networking Articles from EzineArticles.com
    12/06/2017 04:30 PM
    A Fail-Safe Holiday Party Strategy
    The holiday season is here, bringing Entrepreneurs and Solopreneurs opportunities to become their own Santa Claus and put some new customers under the tree. Holiday parties can be the perfect time to pick up the thread with colleagues from the past, nurture relationships with prospects you've recently met and get an introduction to customers you'd like to add to your roster in the near future. To make all that happen, you'll need a strategy.
    12/04/2017 03:29 PM
    10 Essential Networking Tips - Great For the Holidays & Terrific All Year Round
    This short read offers some proven and easy, but not so obvious, pointers and suggestions to get the most out of your holiday networking. So enjoy the holiday season and use these tips to build your business all year long.
    11/30/2017 03:58 PM
    Networking Intergrity
    Hone in on your interpersonal skills when building relationships. Learn how to master this art for big success.
    10/31/2017 04:12 PM
    Networking Mistakes People Make
    Networking is one of the most valuable actions any professional or executive can take for a variety of reasons. Whether you have a job you like or are seeking a new one, networking has plenty of value. However, if you don't network properly, you could find yourself frustrated at the lack of success it's getting you.
    10/31/2017 08:35 AM
    Network Relationships
    Use these tips to foster the right relationships. Create a system for a viable, productive and beneficial network.
    10/18/2017 08:05 AM
    The Down Side to Being Seen
    I've been having an interesting experience these past couple of weeks as the target of a few people on social media whose views differ from my own. I genuinely like people and find everyone to be unique - we all have a different story, a different experience which dictates how we see things from our own individual perspective. However, how people deal with their perspectives covers a whole spectrum of emotions.
    10/06/2017 10:20 AM
    Networking Is the Solution for Business Growth
    Networking is about weaving people together driven by similar ambition and passion. Networking can quickly convert opportunities into business if you are connected to the right networking channel. Your business growth is inevitable when it becomes the missing link of this network.
    09/12/2017 08:55 PM
    Networking for Conferences
    Learn these tips for being a master networker at conferences. Be able to make the right connections and continue growing your networks.
    08/31/2017 08:54 AM
    The Networking Double Check
    Use these tips to make sure your networking is on point. Create a checklist for continued success.
    08/11/2017 11:30 AM
    How To Make the Most of Your Network To Save Time and Make Money
    Your network is a dynamic and powerful gift. Unwrap it for a mutual win-win-win for you, your business, and your connections.
    08/02/2017 10:24 AM
    The Quality of Your Life Cannot Be Greater Than the Quality of Your Contacts
    Business has always relied on effective interaction between people to generate opportunities. People acquire a vast amount of their success, breakthroughs, knowledge and resources through other people.This article offers you practical tips, techniques and step-by-step actions you can start implementing immediately to meet and connect to the right individuals and the groups that you desperately need to achieve your targets, dreams and aspirations at work, in business and in your life.
    07/28/2017 05:15 PM
    The Networking Message
    Do not network just to network. Have a consistent and clear message for connecting with others and growing your networks.
    07/06/2017 12:35 PM
    The Power of Effective Networking
    Networking is a way of life. Everyone networks. Networking is a prime requisite to build contacts and flourish in a professional environment.
    07/05/2017 12:26 PM
    How To Attract Clients And Boost Your Law Firm Business
    The law practice is pacing towards a slowdown owing to the foray a plenty of players in the industry with less of clients, people's high price perception towards the law services, etc. Amidst the chaos, it is quite essential to mine innovative ways to attract and retain new clients.
    07/04/2017 10:26 PM
    Networking Tips for Introverts
    Introverts CAN be effective networkers. Start with these basic strategies to get out there and connect.
    07/04/2017 09:53 AM
    How To Make Networking Boost Your Sales Success
    When people ask what you do, you have 30 seconds to answer. Do not shut down the conversation with succinct straight-talk about yourself. Instead, answer so that they want to talk about what you do. Explains why most elevator speeches prove ineffective.
    06/30/2017 11:45 AM
    Networking Tips - Executive Presence
    Learn these tips for establishing confidence, credibility and trust. Have this type of trait can boost your networking endeavors.
    06/05/2017 11:06 AM
    Networking Do's And Don'ts
    Networking is a crucial marketing tool, it is a great way to develop mutually beneficial relationships with like minded professionals. Networking can occur in a variety of settings: from face-to-face business conferences, to luncheons, coffee, or afterwork drinks meetings.
    05/25/2017 08:08 AM
    Networking Obstacles
    Many times savvy networkers face common obstacles and dilemmas in their networking journey. Learn these quick tips to maneuver like a pro.
    05/22/2017 09:06 AM
    The Effectiveness of Networking Through Meetup
    Networking is an extremely important aspect of your business, at least it is if you want to have a successful business. There may be times when you just can't find the appropriate networking groups for your particular business. So, what do you do to change that situation?
    05/15/2017 08:43 AM
    Properly Managing Your Referral Network
    This article offers suggestions on how to maximize referrals from past customers and creating networking relationships. Networking groups and organizations are discussed as sources for potential long-term referral streams.
    04/27/2017 09:50 AM
    Use These 4 Steps And You'll Be Networking Like a Rockstar
    You understand that networking is critical to your success, but are you networking with forethought and an excellent strategy in place, or are you just "winging it?" Almost all of us are squarely in the category of winging it but there are some simple and swift changes you can make that will put even your most crucial networking tasks on autopilot.
    04/26/2017 02:06 PM
    Effective and Strategic Networking
    Do not leave your networking up to chance. Formulate an effective and strategic plan to network properly and efficiently.
    04/12/2017 02:21 PM
    Networking: Beyond the Golf Course
    Networking without the presence of food and drink can be very productive. The time-honored custom of networking on the golf course still thrives and it now includes a small percentage of women, as well as men. Consider inviting current or prospective clients and referral sources to visit the tennis courts, drop into a spin, yoga or Pilates class, or go out for a run or bike ride.
    04/11/2017 01:49 PM
    10 Superstar Networking Tips to Grow Your Business
    One of the best investments you can make as a solopreneur or business person is in your personal development. As a business owner you can only grow as far as your skills and knowledge can take you.
    04/05/2017 09:39 AM
    5 Ways to Network Easily If You're an Introvert
    When I was a kid, I was quiet and a bit of an introvert. When I started out in the business world, I was an awkward 15-year-old kid who hadn't yet grown comfortable in his 6'4" frame. And although in my world today I enjoy connecting with people, speaking on the telephone (including cold calling), I remember how tough it can be for someone who may not naturally be outwardly focused.
    03/29/2017 08:55 AM
    3 Ways to Calm Networking Anxiety
    Check out these tips for being more relaxed at your next event. Learn how to master the art of networking.
    03/15/2017 03:35 PM
    Opportunity Knocked on a Different Door
    This article explores the prospect of opportunities that become available which are unexpected or unrelated to your direct line of work. These opportunities provide a platform to elevate your reputation and build on your brand while further developing skills in other areas.
    03/04/2017 10:07 AM
    3 Benefits of Attending a Speed Networking Event
    Ever been to a networking event where you do not meet one single new Person? That defeats the purpose of attending that event. Speed Networking works on a format similar to the speed dating phenomenon that became popular in the late 90's. In this article I will discuss the top three benefits of attending a speed networking event.
    02/15/2017 01:59 PM
    The Networking Ambassador
    Learn these tips for extending your credibility and personal brand. Make the most of your networking events.
    02/09/2017 04:14 PM
    Loyalty in Business - Should I Remain Loyal or Try A New Business?
    Everyday you have to sell yourself, to a new client, former client or even a neighbor. Reconnecting with a former business associate without jumping ship on your current business relationship can be challenging. Ask yourself, what you can do to help them connect and would the connection be a valuable connection for both of you.
    02/08/2017 11:56 AM
    Networking 101: How to Be the Most Memorable Person in a Room
    There's always that one person at a party, networking event, or social function that hits it off with everyone and makes a stellar first impression. It's the same person that you talk about on the way home ("Did you meet Derek?
    02/07/2017 09:21 AM
    3 Big Reasons To Hire Professional Entertainment For Corporate Events
    Networking events within the corporation are essential to creating a dynamic team of individuals working toward the same goal. Coordination of events means training, support, motivation, and entertainment. If you haven't hired a band for your event - read this first.
    01/16/2017 04:29 PM
    Free Lead System to Help Capture More Prospects to Turn Into Gold
    The Free Lead System is a ready-to-use system for the online and offline marketers and it helps the marketers to have unlimited number of leads on autopilot. The System offers unlimited lead capture pages, back office support with autoresponders, a marketing funnel, education videos on internet marketing and Google hangouts.
    01/15/2017 11:17 AM
    How to Approach a Person When Giving Out a Business Card
    Business cards are very helpful if you know how to utilize them correctly. Giving out business cards requires you to have the right approach when talking to people.
    01/08/2017 12:37 PM
    Networking for Startups
    Check out these networking tips specifically for startups. Benefit from networking to grow your idea, product or service.
    01/05/2017 11:59 AM
    The Top Low Cost Business Opportunities Making The Most Millionaires
    The top low cost business opportunities creating the most millionaires is - Network Marketing. With so many internet business ideas and get rich quick scheme adverts plastered all over the internet, it very easy to be misled into believing which (if any!) are good business ideas.
    12/30/2016 09:31 AM
    Pixie and the Fool
    Smith needed money to fund a publishing enterprise featuring an Avant-Garde magazine called "The Green Sheaf." Pixie, like the Peter-Pan of her illustrations, started to feel like her friends had stopped believing in her.
    12/21/2016 12:51 PM
    Networking for Women Business Owners
    Calling all savvy women business owners. Use these practical networking tips to grow your businesses.
    12/14/2016 02:28 PM
    Networking Up and Down the Food Chain
    What's the moral of this networking story? First, strategic volunteering can pay dividends and second, don't hesitate to selectively network at both ends of the organization chart. Don't assume that lower ranking people are never in a position to help you.
    12/13/2016 07:50 AM
    How Are You Branding Your Company? Are You Staying on Top of the Trends?
    Everyone wants to stay on top of promotional product trends. It's important to make sure your company is handing out the custom branded product that everyone wants. What Does Everyone Want?
    11/29/2016 09:02 AM
    What Is The Difference Between Networking And NetWeaving?
    Networking, as we are all aware, is used traditionally to find new business and for creating or changing your career. NetWeaving, in comparison, is a simple, more reciprocal approach that focuses on helping others meet the people they need to meet to solve their challenges, rather than their own.
    11/29/2016 09:01 AM
    Networking For Success
    Networking is not just about attending events and hoping that something magic will happen in your business because you gave people your business card. It is about creating relationships with the people you meet and liked and maybe whose businesses and yours have some synergy. You need to take the action to make the first move, because, if you wait for them, it won't happen!
    11/28/2016 02:28 PM
    Networking Slip Ups
    Do not fall into these networking mishaps. Learn how to sharpen your skills for building quality networks and relationships.
    11/28/2016 08:15 AM
    All About Holiday Party Networking
    The holiday season is an excellent time to meet potential clients. Many organizations would like to put projects into motion early in the new year. More decision-makers than you may realize are on the lookout for the kind of focused expertise that Solopreneur consultants provide. Do what you can to attend gatherings that appear to have good networking potential.
    11/17/2016 02:22 PM
    Building and Solidifying Your Relationships With Influencers
    There are many different reasons why influencers are so important for your business. The first thing that you have to do is to determine who is an influencer and then to choose the appropriate influencers for your particular business.
    11/10/2016 11:57 AM
    Benefits Of Outsourced NOC And Help Desk Services
    In today's digital world, NOC or Network Operations Center is a function which all businesses, small or large, require to do well in business. If you have all your digital appliances connected with each other through a proper network, it can prove to be the backbone of your company.
    10/31/2016 08:48 AM
    Networking Treats
    Find the treats or goodies in networking. Check out these highlights to focus on for your next event.
    10/03/2016 10:59 AM
    3 Emotions Every Marketer Should Bring to A Networking Event
    Have you realized how important networking has been in starting and maintaining a successful business? Why is that? Plus... what do emotions have to do with Networking?
    09/15/2016 03:23 PM
    The 13 Deadly Sins of Networking
    Far too often well meaning business owners and their employees fail at this necessary skill that is required to build a business. In this article Tom shares with you his solid tips to stop this formula for failure forever.


    home | site map |